Over 2,500 Mercedes-Benz SUVs Have Been Recalled In The UAE Due To Transmission Issues

Key Highlights

• Mercedes-Benz recalls over 2,500 SUVs in the UAE due to transmission issues.

• Recall targets 2019–2023 GLE and GLS models with NAG3 automatic transmission and M256 engine.

• Issues identified in transmission control unit software, affecting vehicle performance.

• Recall coordinated with the UAE Ministry of Economy for consumer safety.

• Customers are urged to contact Emirates Motor Company and Gargash Enterprises for assistance.

Safety concerns have prompted the recall of more than 2,500 Mercedes-Benz SUVs in the UAE. Local importers of the prestigious German luxury brand announced the recall to inspect the transmission's downshift operation thoroughly.

Through thorough assessments, Mercedes-Benz aims to ensure all vehicles meet the highest standards of operational efficiency and safety. This proactive measure highlights the brand's unwavering commitment to customer satisfaction and well-being in the region.

The recall affects 2019–2023 GLE and GLS models equipped with the NAG3 automatic transmission and M256 engine. This information was specified by Gargash Enterprises, an authorized importer of Mercedes-Benz vehicles in the Northern Emirates, as well as by the brand’s authorized importers in Abu Dhabi, Dubai, and Sharjah.

Mercedes-Benz AG has discovered problems with the transmission control unit software in specific GLS and GLE models, particularly those built on the 167 platforms. The software may not meet the necessary specifications, according to their findings.

According to the authorized local importers, 2,521 vehicles are affected by the recall campaign. The vehicle identification numbers for these vehicles range from 167 A001707 to A998465 and 167 8001073 to B005639.

The recall is being conducted in coordination with the Ministry of Economy’s Consumer Protection and Commercial Control Department. This joint effort highlights the emphasis on consumer safety. By collaborating with regulatory authorities, the automaker aims to adhere to strict quality regulations and standards.

For further details, you can contact Emirates Motor Company at 800 362 and Gargash Enterprises at 800 2369.

Verdict

The recall of over 2,500 Mercedes-Benz SUVs in the UAE underscores the company's commitment to safety and customer satisfaction. By addressing potential transmission software issues in the GLE and GLS models, Mercedes-Benz aims to ensure the highest standards of operational efficiency.

This initiative, in collaboration with local importers and regulatory authorities, highlights the automaker's dedication to maintaining stringent quality standards and prioritizing the well-being of its customers.

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